Data residency for Cudo

Cudo supports Enterprise customers with global teams by providing the flexibility to select the region for storing specific data types, ensuring compliance with relevant laws and privacy acts. For customers on Lite or Pro accounts and with no legal requirement to store data in a particular country, the following regions are used:

1. Sydney, Australia for Asia Pacific customers

2. Montreal, Canada for North American customers

3. London, United Kingdom for UK and EU customers

In the table below, see where data residency is available and the corresponding backup regions.

Data stored in the selected data region

The following categories of customer data will be stored in a data centre within the customer’s selected region:

• Entity records (including all properties and information stored against the record)

• Notes

• Tickets

• Communications (including email, sms and inbox messages)

• Files (e.g. images, docs, etc.) uploaded to Cudo

• Events and meetings information

• Search index of customer data

• Audit logs

• App- or bot-generated messages and files

• Any data collected by an app deployed to Cudo's managed infrastructure, as well as the app's datastores, developer secrets and logs

Data stored outside the data region

The following categories of data may be processed and stored in regions outside the customer’s data region:

• Cudo member profiles

• Account, workspace and record membership information

• Data used to measure seat count, usage and revenue

• Data used for analytics and to measure quality of service, e.g. sanitised logs

• IDs generated by Cudo on behalf of the customer